Before you pay
Public past papers and memos remain 100% free to read online in our Study Reader. Pro is R50.00 ZAR per month and Elite is R100.00 ZAR per month when paid checkout is available (with paid plans including 1-click offline PDF downloads, Dual View, and ad-free study). A paid subscription requires a separate PayFast checkout authorization and renews monthly until cancelled. There is no free trial on paid subscriptions; you can choose Pro or Elite directly when you are ready to upgrade. Check the selected plan, amount, renewal terms and this policy before confirming. Digital paid access starts after we receive verified payment confirmation, which can take a few minutes.
Cancel a subscription
You can cancel future renewal without a cancellation fee through your PayFast buyer account or by emailing [email protected] from your registered account address. Include your payment reference if available. Email requests are handled manually, so send them before your next renewal and ask for confirmation. Access normally continues until the end of the paid period. Cancellation stops future charges; it does not itself reverse a completed charge.
Change-of-mind requests
Once a digital membership has started after confirmed payment, we do not offer an additional, discretionary change-of-mind refund for that paid period. We no longer offer a separate first-week usage-based refund. This does not limit any cooling-off or cancellation right that applies by law. Whether an electronic-transaction cooling-off right applies can depend on the transaction and whether a service began with your consent during the statutory period; we assess requests on their facts.
Payment or service problems
Contact us if you were charged twice, charged after an effective cancellation, paid but did not receive access, or received a paid service materially different from its description. We will investigate and correct an erroneous charge or provide the remedy required by applicable law. If a digital item is defective or cannot be delivered, we will investigate a working replacement or an appropriate refund. Do not pay a second time to fix a delayed activation.
How to contact us
Email [email protected] with the account email, purchase date, order or PayFast reference, and a short description of the issue. Do not send card numbers or passwords. We will confirm the outcome and, where a refund is due, process it through an available payment-provider route and provide a reference when available. Bank and provider processing times may vary; applicable legal deadlines still apply.
Your legal rights
Nothing in this policy removes rights that cannot be excluded under South African law, including the Electronic Communications and Transactions Act and Consumer Protection Act, where applicable. Read our Terms of service and Digital Delivery & Shipping Policy.